Returns & Warranties
Return Policy
At Gunderson’s our goal is to provide outstanding service to our customers. We stand behind every item we sell. If you are in any way dissatisfied with your purchase, you may return it.
All returns are inspected upon receipt for signs of wear. No refunds, exchanges or credits will be issued for merchandise that is not in pristine condition. Refunds will be in the original form of payment; we will either issue you a check or a credit will appear on your credit card bill. Gift recipients are entitled to a nonrefundable merchandise credit.
To Make A Return
New undamaged merchandise purchased from Gunderson’s that has not been special ordered, worn, sized or otherwise used may be returned for a refund, credit or exchange, providing the following conditions are met:
- Merchandise must be returned (or exchanged) within 30 days of purchase.
- Merchandise must be returned in its original packaging
- Merchandise must be accompanied by the proof of purchase, appraisal and diamond certificate
Return Shipping Instructions
All returned merchandise must show a Return For Inspection Number (RFI) clearly marked on the outside of the package. An RFI may be obtained from our Customer Service Department. Please call Toll free 1-800-444-4431 (9AM-5PM CST). Ship merchandise prepaid and insured for the full purchase price against loss in transit. We recommend that you ship via an established and trackable carrier, such as UPS or Federal Express.
Ship merchandise to:
Gunderson’s
Lakeport Commons
4830 Sergeant Road
Sioux City, Iowa 51106
Attention: Internet Returns Department
Note: Gunderson’s is not responsible for any diamond or jewelry item that is not returned in accordance with these instructions.
Questions?
Please contact our service@gundersons.com if you have any questions or concerns.
Our Warranties
SECTION I – FULL LIFETIME WARRANTY
Gunderson’s Jewelers guarantees that this genuine center diamond meets the high standards for color grading and clarity as set forth by Gunderson’s Manufacturing. Mountings furnished by Gunderson’s Jewelers are made in 14K, 18K Gold, Platinum or Palladium. The setting is warranted to be free of defects in materials and workmanship and the materials used fully comply with U.S. Government standards. Gunderson’s will repair or replace any defects in materials and workmanship for 1 year at no charge.
SECTION II – FULL LIFETIME REPLACEMENT
Gunderson’s Jewelers guarantees all diamonds against loss from the setting. Barring misuse and fault of the wearer in his/her lifetime, providing the setting is inspected by an authorized Gunderson’s Jeweler every 6 months, and will be replaced with the same quality and size as the original diamonds. (FREE inspection recorded on reverse side of guarantee.) Necessary repairs must be made by Gunderson’s Jewelers at purchaser’s expense. Mounting must not have been subjected to damage, accident or unusual abuse. Any claim must be accompanied by this guarantee. Failure to adhere to this schedule voids the Lifetime Guarantee portion of this guarantee.
SECTION III – FULL LIFETIME TRADE-IN VALUE
Gunderson’s guarantees the value of any loose natural diamond you choose to trade up. When you select a new diamond priced at least twice the value of your original purchase, you’ll receive the full original purchase price as credit toward your upgrade. And if your diamond’s value has increased since your purchase, we’ll honor that appreciated value — for life. *Lab-created diamonds are not eligible for trade-up value.
SECTION IV
Gunderson’s Jewelers will clean, polish and inspect the item(s) covered by this guarantee at any time at no charge. Gunderson’s Jewelers at time of purchase will issue an insurance letter fully describing the merchandise purchased and its current replacement value. This service will be provided at no charge.
SPECIAL SERVICES
Gunderson’s is committed to providing you with the best we can offer in personalized service, distinctive craftsmanship and the most breathtaking selection of diamonds, fine jewelry, timepieces and gifts. As part of that commitment, we work hard to be the leader in certified appraisal, insurance replacement and concierge services.
GUNDERSON’S APPRAISAL SERVICE
With two Certified Gemologist Appraisers (CGAs) by the Gemological Institute of America and one certified by the International Society of Appraisers on staff, we are the premier, qualified appraisers of fine gems and jewelry in the region. Whether you need accurate appraisals for jewelry and watches for insurance, estate planning or liquidation, or buying or selling, Gunderson’s is here to help you.
OUR SERVICES INCLUDE
Precise qualitative analysis with detailed descriptions
Accurate evaluation and valuation of each piece based on current market conditions
Written report/appraisal in accordance with the procedures, ethics and standards of the American Gem Society
Insurance appraisals
Estate (Probate) appraisals
Diamond grading
Gemstone identification
Fully researched and documented provenance of rare and valuable pieces
Digital images of each piece
Litigation support
Expert Witness
Consultation
Estate Liquidation
Estate Buying
Assistance in a direct sale of your estate
Jewelry consignment